If you did not receive your download information after purchasing through WarriorPlus, don't worry, there are a few possible reasons for this and all of them can be worked out.

1. The email went to your SPAM folder

Purchase emails come from "WarriorPlus" and being with the word "[RECEIPT]". Sometimes the email doesn't make it to your inbox and ends up in your "spam" or "junk" folder. This is a good place to check first, before trying any of the methods below.

2. Your may need to "whitelist" our email address

Some email providers will block email addresses they don't recognize. If you add deliverybot@warriorplus.com to your list of approved contacts (whitelist it), your email provider will let those emails come through.

3. Paypal didn't confirm your payment

At times Paypal is a bit slow, or if you paid with an echeck your download cannot be sent until that clears, which can take up to a week. If PayPal is being slow, be patient, it usually works itself out within several minutes.

4. Your purchase didn't come through WarriorPlus

In order to be sure your purchase actually came through the WarriorPlus system, check your PayPal receipt. Orders through the system always contain an "item_number" using this format: wso_xxxxxx_12345

If it doesn't look like that, then the purchase was NOT made through the WarriorPlus system.


If above instructions did not resolve your issue, you can open a support email or ticket with the Vendor, as explained in this article: https://help.warriorplus.com/en/articles/1658541-how-do-i-get-support-for-a-product-sold-on-warriorplus

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