Welcome to WarriorPlus.
In this article, we will discuss how to contact the Vendor and open a support ticket. There are two ways to access your purchase and contact the vendor: Through your 'Receipt Email' and the 'Purchase History' page.
Please note that WarriorPlus is not the vendor and cannot provide support or answer questions about specific products.
WarriorPlus operates as an online marketplace connecting buyers and vendors but does not directly manage or support individual products.
Before sending a support email to the vendor, please ensure you have the following:
Transaction ID
Email address associated with your purchase.
Your ‘Item Number’ - Example: ie wso_a1b2c3_456789
The reason for your support request.
This will ensure the vendor has all the information needed to resolve your support ticket.
How can I get support for a product purchased through WarriorPlus?
Receipt Email:
After you make a purchase, WarriorPlus will automatically generate a 'Receipt Email' and send it to the email account associated with your purchase.
Additionally, the vendor's support details may also be available on the 'Thank You' page displayed immediately after your purchase.
Please select the provided link and it will direct you to your ‘Purchase Details' page.
On your ‘Purchase Details’ page, please select the ‘Get Support’ button under the Vendor name.
Purchase History Page:
When logged into WarriorPlus, click on your username in the upper right-hand corner, then select 'Purchase History'. Here, you will find links to all the products you have purchased. You can visit your ‘Purchase History’ directly by Clicking Here.
To access your account, navigate to the WarriorPlus website and log in using your credentials.
You will be directed to your ‘Purchase History’ page.
Here, you have the option to click the 'Get Support' button or select the 'Product Name' and you will be directed to the 'Purchase Details' page. There, under the vendor's name, you can click on the 'Get Support' button.
The 'Get Support' button connects you directly to the vendor’s support system for assistance with your product.
What if the Vendor does not respond to my support ticket?
WarriorPlus constantly monitors vendor response times. With that in mind, please allow the Vendor seven working days to respond.
If, after seven working days and multiple attempts to contact the vendor have failed. Please open a support request with WarriorPlus by selecting the icon at the bottom right of your screen. To submit your report, follow these steps:
Log in to your WarriorPlus account.
Access the Support section from your dashboard.
Create a new support ticket detailing your issue.
Attach the required documents (purchase receipt, correspondence screenshots, etc.) to your support ticket.
Submit your ticket for review by the WarriorPlus Support team.
When opening a support ticket at WarriorPlus regarding poor vendor support, please include the following:
Transaction ID
Product Name
Any communication you have had with the Vendor (e.g., email, support tickets; include dates of contact attempts and vendor responses, if any).
Reason you contacted the Vendor for a refund
Explain why you are contacting WarriorPlus
Copy of the Purchase Receipt showing purchase date, amount, and product name.
Screenshots or PDFs of Correspondence, such as emails or support tickets.
In certain cases, we will attempt to contact the vendor to help facilitate communication. Before contacting WarriorPlus Support, ensure you have made multiple attempts to resolve the issue directly with the vendor. Also, double-check that your attachments are clear and properly formatted to avoid delays in processing.
Vendors are responsible for handling refunds, technical issues, and any product-related inquiries. For refunds, use the 'Get Support' button on your Purchases Page. If this is in regards to a WarriorPlus product (such as a bundle offer, Profit Vault, etc), contact our support desk and let us know the same details.
If you have any further questions, please don’t hesitate to reach out — our support team will respond promptly. We also invite you to join our Facebook community by clicking here.
Finally, on behalf of the entire WarriorPlus team, welcome to the family.