Welcome to WarriorPlus.

As an affiliate, you are neither responsible for nor able to process refunds. Refunds are entirely up to the vendor. However, refunds and disputes do affect you in different ways.

When a vendor processes a refund, the entire purchase amount is taken from the vendor’s payment account and returned to the customer. Any commission that was paid to you, the affiliate, must also be returned to the vendor. Therefore, the commission is deducted from your Available Balance and returned to the vendor. This could result in a temporary negative balance, but since the commission will still be paid from the original sale, it will balance out to zero once the commission becomes available.

If a customer opens a chargeback or dispute, the commission is placed on hold. The commission will not become available until the customer’s bank clears the dispute and removes the hold on the payment. If the commission has already been withdrawn by you, the amount will be taken out of your available balance until the dispute is closed and the hold is removed by the bank.

If you are unsure how the WarriorPlus Wallet works, you can read more by clicking here.

To find out more about commission delays, please read more here.

If you have any further questions, please don’t hesitate to reach out — our support team will respond promptly. We also invite you to join our Facebook community by clicking here.

Finally, on behalf of the entire WarriorPlus team, welcome to the family.