Welcome to WarriorPlus.

When a vendor takes a payment, fees and affiliate commissions are automatically deducted from their payment. But how do refunds affect those payments? It’s much simpler than you might think.

Refunds are a normal part of business, and some customers may want to refund their purchases. You can find out how to process a refund by clicking here. When a refund is processed through WarriorPlus, any fees and commissions are returned to the vendor. The total purchase amount is then refunded from the vendor’s account that received the payment, back to the customer’s payment account. The commission is subtracted from the affiliate’s available balance in their WarriorPlus Wallet.

All of this is handled automatically.

For various reasons—including vendor issues with their payment accounts or customer concerns—a customer may open a chargeback. When a chargeback is opened, the funds are essentially frozen within the WarriorPlus system. The transaction status will show as “refunded” to indicate that any associated funds are not available, and this status will appear as “disputed” in the transaction details.

WarriorPlus is not directly involved in the chargeback process.

The chargeback decision may be resolved by the bank or PayPal in favor of either the customer or the vendor. If the decision is in favor of the vendor, or if the customer closes the chargeback, the transaction will revert to its normal “completed” status once the bank or PayPal updates WarriorPlus. This process may take a few days.

If the chargeback is resolved in favor of the customer, the payment amount is taken from the vendor’s Stripe or PayPal account and sent back to the customer. The updated “refunded” status will appear in WarriorPlus (which may take a few days to process). At that point, any fees and commissions initially paid by the vendor are usually returned automatically.

If fees and commissions are not returned automatically when the status clears to “refunded,” click on the “refunded” button within the payment transaction details. You will see a notice that the payment has been refunded, with the option to continue processing. If you proceed, the payment will not be re-refunded to the customer; however, any fees and commissions will be returned to the vendor as if it were a normal refund.

If you have any further questions, please don’t hesitate to reach out — our support team will respond promptly. We also invite you to join our Facebook community by clicking here.

Finally, on behalf of the entire WarriorPlus team, welcome to the family.