Welcome to WarriorPlus.
The refund request process is the same as requesting support. Before we start, please consider the following:
WarriorPlus facilitates sales between independent vendors and customers. It does not directly intervene in disputes, approve refunds, or handle vendor responsibilities.
All refund requests must be directed to the Vendors support.
Have you discussed the issues with your purchase with the Vendor?
Have you given the Vendor sufficient time to respond (Three working days)?
Have you adhered to the Vendor's Terms & Conditions?
To view the Vendor's Terms & Conditions, please click here, and select the product for which you would like a refund. On the 'Purchase Details' page, select the button labeled 'View Terms'.
How Can I Request a Refund for a Product Purchased Through WarriorPlus?
Remember that WarriorPlus is not the actual vendor. Nor are you purchasing WarriorPlus itself, as WarriorPlus is not a product.
When logged into WarriorPlus, navigate to "Account" > "Purchases" or "Purchase History" to view all the products you have purchased.
You will be directed to your ‘Purchase History’ page.
Here, you have the option to click the 'Get Support' button or select the 'Product Name' and you will be directed to the 'Purchase Details' page. There, under the vendor's name, you can click on the 'Get Support' button.
I have followed the above steps, but the Vendor has not responded.
First, allow the Vendor at least three days to respond. If you have tried contacting the Vendor multiple times without success, please let us know.
Vendors may experience high volumes of inquiries during product launches or other busy periods, which can contribute to delays.
When opening a support ticket at WarriorPlus regarding poor vendor support, please include the following:
Transaction ID
Product Name
Any communication you have had with the Vendor.
Reason you contacted the Vendor for a refund.
Explain why you are contacting WarriorPlus.- Maintain documentation of all correspondence, including emails and screenshots, to streamline any follow-up actions.
Be sure to include transaction-specific details such as your Invoice/Item ID or Sale ID for clarity during the review process.
While WarriorPlus closely monitors vendor adherence to refund policies, it does not intervene directly in disputes or contact vendors on behalf of customers. For products directly owned by WarriorPlus, such as holiday bundles or Profit Vault, please provide the product details to WarriorPlus Support via the contact form on the 'Support' page for direct assistance with the refund process.
I have contacted WarriorPlus and the Vendor still won’t respond.
These are rare cases, and while it does happen, it should not reach this stage. As a last resort, you may contact the Merchant Provider or your Credit Card Company to open a dispute. Ensure you have allowed sufficient time for the vendor to respond before proceeding. When contacting your payment provider, ensure you have all necessary details, including transaction ID and records of communication with the vendor, to support your case.
Ensure to provide evidence of communication attempts, including email threads or screenshots, to strengthen your case during a dispute.
This option should only be used as an absolute last resort, after exhausting both options mentioned above. Filing disputes improperly could result in being banned from future purchases through our system.
If you have any further questions, please don’t hesitate to reach out — our support team will respond promptly. We also invite you to join our Facebook community by clicking here.
Finally, on behalf of the entire WarriorPlus team, welcome to the family.