Welcome to WarriorPlus
As a vendor, you may need to process refunds for your buyers from time to time. In this article, we’ll show you how to locate the transaction and issue a refund directly from your WarriorPlus account.
How to Process Refunds as a Vendor
Access the Transactions Page
To get started with processing a refund, go to the Vendor tab in the top navigation menu, then select "Transactions". You can also access the page directly by clicking here.
Locate the Buyer’s Purchase
Near the top of the Transactions page, you’ll see a search box labeled ‘Search Sales’. You can locate a specific transaction by entering either the ‘Buyer Email’, ‘Item #’, or ‘Transaction ID’. Typically, using the buyer’s email address is the quickest way to find the purchase. Enter the email and click "Search."
View the Transaction Details
Once you locate the purchase, click the ‘Eye Icon’ (it resembles an eyeball) to the right of the transaction. This action will open the transaction details for that purchase.
Refund the Buyer
In the transaction details, you’ll find the ‘Refund Buyer’ button on the right side, as the second option below ‘Resend Receipt’. Click ‘Refund Buyer’, then follow the on-screen prompts to complete the refund process.
Frequently Asked Questions
Can I issue a partial refund?
No, you are only able to process a refund for the entire amount paid for the purchase.
If you have any further questions, please don’t hesitate to reach out — our support team will respond promptly. We also invite you to join our Facebook community by clicking here.
Finally, on behalf of the entire WarriorPlus team, welcome to the family.