IMPORTANT: All products listed on WarriorPlus are sold by independent vendors/sellers. WarriorPlus is NOT the vendor and cannot provide support or answer questions about specific products.
Vendors/Sellers are responsible for ALL product support, questions & refunds. Below you will find details on how to contact them when you have a question or support needs...
PLEASE READ THROUGH ALL OF THIS ARTICLE BEFORE REQUESTING SUPPORT TO MAKE SURE YOUR QUERY CAN BE RESOLVED AS QUICKLY AS POSSIBLE.
You can find a link to the vendor's support in a few ways...
1. RECEIPT EMAIL
Near the bottom of the email you received from WarriorPlus (with "[RECEIPT]" in the subject line) when your purchase was made. It says "ACCESS YOUR PURCHASE HERE:" and the link will take you to the 'Purchase Details Page' for the purchase.
One that page you will see the "Get Support" button, as shown in item #3 below.
2. PURCHASE HISTORY PAGE
When logged into WarriorPlus, click on your username in the upper right hand corner, then click on 'Purchase History'. There you will find links to all of the products you have purchased. The direct link for this page is: https://warriorplus.com/account/purchases
For quick access to support, you you can click on the 'Get Support' button to the right of the Product name...
Alternatively, you can click on the product name itself, which will take you to the Purchase Details page for that product. On that page you will find the "Get Support" button, as shown in item #3 below...
3. PURCHASE DETAILS PAGE
This is the page where the links in RECEIPT email and Purchase History page goes. It is also sometimes referred to as the "Thank You" page.
On this page, click on the "Get Support" button as shown below...
WHAT SHOULD I INCLUDE IN MY SUPPORT REQUEST?
In your support ticket or email, be sure to include:
Your item number (ie wso_a1b2c3_456789)
The email address you used for the purchase, so the vendor can easily locate your purchase and provide you with the service you need the first time. You can also include your Transaction ID
The reason you are requesting support (or a refund). Note: All refund requests should be within the parameters of the refund policy you agreed to at the time of purchase. The refund policy can be seen using the "View Terms" button next to the "Get Support" button, as shown in image above.
WHAT IF THE SELLER DOESN'T RESPOND?
First, make sure you have given the seller at least 7 days to respond to any request.
If you have made multiple attempts to contact the seller through the steps above and you have not had a response, then you may open a support request on WarriorPlus, using the chat bubble in the bottom right hand corner.
Include the following info in any request sent to WarriorPlus...
FULL details about your purchase, including your Sale/Transaction ID, the Product(s) you're requesting support for, as well as what the request is about (this is the same as the list above)...
Include any communications you have had with the Vendor.
Explain why you are contacting WarriorPlus (ie. "The seller hasn't responded to multiple tickets").
NOTE: ONLY do this after multiple failed attempts to reach the vendor.
In certain cases, we will make an attempt to reach out to the vendor to see if we can help get the line of communication going.
IF THE SELLER STILL DOESN'T RESPOND...
As a LAST resort, you may go to the Merchant Provider or your Credit Card Company to open a dispute for the purchase.
Make sure you have allowed sufficient time for the vendor to get back to you before doing this.
This must only be used as an absolute last resort, after both options above have been exhausted.
Filing disputes improperly could get you *banned* from future purchases through our system.
BUT WHAT IF I JUST WANT A REFUND?
As stated above, the process for requesting a refund is the same as requesting support. Simply contact the vendor as shown above and request your refund.
NOTE: We cannot and do not 'force' refunds. However, we will notate a vendor's account and if they have repeated complaints about not adhering to refund policies, they will be prohibited from selling on WarriorPlus. We take this issue very seriously.
By following the steps above you will keep your WarriorPlus account in good standing.